More Info / FAQ
Product Return/Cell Phones:
For questions about returns or problems with a specific item, such as a cell phone, please contact the store in which you purchased it. Other Stop & Go locations and/or the corporate office will not accept returns or exchanges on items bought at other stores. All returns and exchanges are made at the discretion of store management.
Tax Return Questions:
Please click here to check the status of your federal tax return. Click here for Ohio tax return status, and click here for Michigan tax return statuses.
For specific problems related to your tax return, please contact the store in which you filed it. A list of contact information for each store is available here.
For more information on the USF Card, click here.
To activate your card, and to check your balance or see your statement, visit usfcard.com.
For all other questions (including signup for Early Access) please call the number on the back of your USF Card.
Some payments can take up to 24 hours to post on your account. Please wait until after this time to contact the store at which you payed your bill.
If you have waited at least one business day and your payment still has not been posted, please contact the store where you payed the bill. A list of contact information for each store is available here.
Stop & Go is not responsible for any late fees incurred on customer accounts. A valid receipt is required for any refunds, exchanges or similar disputes regarding bill payment services. All bill payment disputes will be handled at the discretion of store management.
Vendor & Partnership Contact:
Stop & Go Administrative Offices
5131 W Alexis Rd
Sylvania, Ohio 43560